GBC Learning Courses
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Polishing Performance …building business
Wouldn’t it be great if you could find practical yet inspiring business training courses or personal development training which made people skip back to the office eager to try out their new skills?
Wouldn’t it be fabulous to see your team enthusiastically polishing their performance and excited about their success?
And wouldn’t it be fantastic to know that every penny you spend on their development is a genuine bankable investment, helping you to retain your best talent, meet this year’s objective and build business? Well you are in the right place.
The last few years have changed dramatically how we all work and things are different now. We have repackaged our well loved, tried and tested seminars and brought them to life for you in quick, effective, Zoom workshops, ideal for businesses who have their workforce split between home and office based workers.
Interactive tutor-led webinars are now very popular and an effective way to bring people together effortlessly across the country and across international time zones while shrinking your environmental footprint. They are available right now.
Face to face training has always been the mainstay of our training and continues to be the favoured option where in-house training groups are required. Bring your workshop on-site when your team need to get together to share the same learning, strengthen team spirit and re-engage with each other.
It is always good to talk, so if you’re not sure about how to continue with your training please get in touch, we’re here and ready to help you.
call us on: 020 7256 6668 (option 4)
Training for Corporate Organisations
Give your people an enjoyable, practical learning experience. They will return to work eager, enthused, highly motivated and ready to rock. As well as improving immediate performance, investment in training aids both recruitment and retention. That’s the formula for high performance and higher profits – in fact the perfect and only business case for training.
Whether you want one training course or the whole gamut from training needs analysis, through design, organisation, delivery and post-course assessment of results, we’ll take care of it.
Contact us anytime you need to:
- Organise and deliver your annual training plan
- Design personal development that motivates your team
- Refresh or update existing skills
- Improve multi-tasking capability or production turnaround times
- Address individual skills gaps or general skills shortage
- Provide outplacement or career transition support
just pick up the phone or drop us an email and we’ll call you right back.
Flexible Training Options
Public Schedule
Our public open course schedule has a mix of half-day, one and two day workshops plus longer ongoing programmes. It means your people can cover the same topics but attend one or two at a time so that you still have cover at the office. They will also hear new ideas and ways of doing things through working and networking with people from different backgrounds and them bring some fresh thinking in to the organisation.
Your Own In-House Group
Bring any workshop in-house and run it immediately ‘off the shelf’ for your own group. You get the benefit of a tried and tested programme, made completely relevant for participants by using your examples, your case studies and your terminology. Or we will design a programme with customised material created just for you. When you have your own group they can focus on their particular issues and you get consistency of message, style or action – plus they get the chance to bond as a team or learn about other areas of the business.
One-to-One Coaching
Coaching is a great way to help an individual deal with a range of challenges that are particular to them. A coach helps people to think their issues through, draw up their own solutions and encourages them to work on a plan for change. Short face-to-face sessions, regular meetings and telephone support can all be part of the programme. Good when individuals face a difficult challenge or are about to make an important career change, for example. Coaching is also very appropriate for those at senior level when it is critical to keep on track and be at peak performance.
Lunch & Learn or Breakfast Bite-sized
Sometimes short and snappy is what’s needed. An update, refresher or focus on a key topic, with lunch or breakfast, is a great way to get together and reinvigorate people. It works for groups as a once-off session on a burning topic or as a series of regular sessions throughout the year. Choose from any topics on our Course List or suggest your own.
You can find most topics on our Course List. If you can’t find the subject you want, please do ask, we are always creating new ones.
Popular Courses include…
Executive Assistant / PA Masterclass
Dates: 9 Sep 2024
Suitable for: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role. The aims are to improve their skills and gain up- to-date techniques and tactics in line with their higher level responsibilities and the changing expectations of the PA/EA role.
Objectives: By the end of the programme you will have the knowledge and confidence to:
- Redefine your role as an Executive PA and understand others’ expectations
- Apply new techniques to build a more successful working relationship with your manager
- Practise the principles of assertive behaviour and communicate confidently and credibly
- Plan and monitor ongoing tasks and projects successfully
- Contribute effectively within meetings
- Manage your time more effectively
- Develop tips and techniques for analysing problems and making decisions
- Develop your role and take accountability
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Executive PA Developing your Role
Dates: 26 Sep 2024
Suitable for: Individuals who are intending to become or are newly appointed and beginning to develop their role as a PA
Objectives: By the end of the programme you will be able to:
- Identify the skills required to be an effective PA and review any which need strengthening
- Understand the importance of liaising regularly with your manager to plan and monitor objectives
- Develop assertive behaviour and communicate confidently with colleagues
- Manage and plan your time more effectively
- Become ‘organisation aware’ and ready to take on more responsibility
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Minutes and Meetings
Dates: 9 Aug 2024
Suitable for: Every individual who is required to organise meetings – face to face or virtual – and to circulate agendas, take full or abbreviated records of discussions and distribute pertinent notes or full minutes. Now more than ever it is essential to capture key information as accurately and as quickly as possible. This programme will give you the essential practical skills and confidence to do just that
Objectives: By the end of the programme you will be able to:
- Work closely with and support the chairperson in preparing and leading effective meetings – recognising the increasing requirement for virtual working
- Reduce the time it takes to produce accurate and effective agendas and minutes
- Recognise and utilise different styles of minutes
- Identify and capture the key points of a discussion
- Produce accurate minutes quickly with confidence
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Professional Receptionist – Your Company’s Image Matters!
Dates: 29 Aug 2024
Suitable for: Anyone representing the company in a front line reception position, or who is expected to deputise in this important role from time to time, and who needs to make the right impact on the front desk
Objectives: By the end of the programme you will understand:
- The importance of the company image
- The importance of your voice, how you speak and what you say
- Taking and handling messages
- Handling difficult people/callers
- The importance of first impressions
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Speed Writing – to Build your Confidence and Credibility
Dates: 1 Aug 2024, 23 Sep 2024
Suitable for: Anyone working in today’s fast-paced environment who needs to take notes quickly and accurately at meetings, briefings or on the telephone. If you dread the question, “Will you take notes?” this is for you! A quick to learn note-taking method that gives you techniques to use immediately with confidence. Your aptitude and speed will continue to develop as you use the techniques and especially by compiling your own short forms for frequently used specialist terms
Objectives: By the end of the course you will be able to:
- Understand and apply the principles of the speed writing system
- Take notes and/or minutes immediately using speedwriting techniques
- Capture telephone or other messages quickly and accurately on the move
- Practise the techniques described to continue to develop your expertise
- Attend meetings with confidence, even if you are note-taker!
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Project Management – An Introduction
Dates: 2 Aug 2024
Suitable for: Anyone who wants to gain a good grounding or a refresher in managing and controlling projects they may be working on or are responsible for. ‘Projects’ cover a huge range of activities, both personal and professional, and these modules will equip you with the confidence, skills, and know-how to optimise and succeed with every project you undertake.
Objectives: By the end of the course you will be able to:
- Define and profile a specific project
- Understand why projects fail and identify the key principles for success
- Identify the skills and qualities that an effective project manager needs
- Set clear and realistic objectives for a project and understand the stages of the project life cycle
- Know how to plan, organise, schedule, and track a project
- Identify and evaluate project risks
- Understand how to use tools and documents for effective project management
- Communicate clearly with leaders, sponsors, stakeholders, and participants
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Persuading and Influencing Skills
Dates: 28 Aug 2024
Suitable for: Anyone who needs to get their point across in a persuasive way to initiate change, impel action or defuse difficult situations. It is relevant both for managers who want to get their team onside or those who have a specialist, technical or customer-facing role and who need to speak simply and powerfully to reach the hearts and minds of their audience.
Objectives: By the end of the modules you will be able to:
- Recognise the difference between persuasion, influencing and manipulation
- Understand what persuasion and influencing style you naturally prefer
- Establish rapport confidently to enhance personal impact
- Select different strategies that you can use to influence situations you encounter
- Adapt your approach to your audience
- Win others over to your point of view by focusing on what matters to them •
- Immediately apply the skills you learned into your real life situations
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Effective Interpersonal Skills
Dates: 29 Aug 2024
Suitable for: Individuals that would like to enhance their performance by improving their communication skills and working relationships with colleagues, clients or their team.
Objectives: By the end of the course you will be able to:
- Identify your individual interpersonal skills
- Use improved communication techniques and get your message across
- Recognise the difference between submissiveness, assertiveness and aggressiveness
- Use assertive responses to build and maintain relationships
- See how to use effective people skills across different types of people and workplace situations
- Implement influencing and persuading skills
- Successfully receive feedback and handle criticism constructively
- Improve your working relationships through strategies you develop
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Supervisory Skills
Dates: 16 Sep 2024
Suitable for: Supervisors, First Line Managers and Team Leaders of all types of teams – Virtual teams working remotely or teams working in the same location, as these core skills are key where ever your staff are located.
Objectives: By the end of this course you will:
- Supervise and manage effectively
- Get the results and performance your staff are capable of
- Communicate more effectively and listen actively
- Establish or enhance your credibility
- Apply effective delegation techniques
- Enhance your ability to motivate your staff
- Appreciate the importance of feedback and how to give it effectively
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Managing People Effectively Level 1
Dates: 17 Sep 2024
Suitable for: Newly appointed, first line managers or managers at any level who have had little or no formal training or who want a refresher. Understand your responsibilities for performance and gain the principles and practice to establish and maintain a motivated team that gets results.
Objectives: By the end of the programme you will have the knowledge and confidence to:
- Clearly define your role and responsibilities as a good manager
- Assess what is already working well and how to build on that for greater success
- Clarify performance expectations with your team
- Attain results through agreeing and setting appropriate objectives
- Improve the way you communicate by gaining understanding through questioning and listening
- Appreciate the importance of delegation and delegate effectively while still feeling in control
- Get the best out of your team by giving motivational and developmental feedback
- Appreciate the power of motivation
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Managing People Effectively Level 2
Dates: 30 Aug 2024
Suitable for: Anyone who has done our MPE, Level 1 and middle/senior managers, with little or no formal training or who are looking to update their skills. Add an extra dimension to your own performance and that of your team and incorporate leadership into your management style.
Objectives: By the end of the programme you will have the knowledge and confidence to:
- Understand the responsibilities and exhibit the characteristics of a high performing Manager
- Focus on your successes, higher level skills and personal and professional strengths
- Implement effective use of management techniques to achieve great results
- Recognise your leadership style and understand where each of your team fits the Situational Leadership model
- Create a framework for more constructive performance reviews
- Identify your coaching style to improve staff motivation and engagement
- Appreciate the importance of agreeing performance expectations
- Handle difficult behaviour more effectively through honest appraisal of the situation
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Do you need a new company for your skills? They are waiting for you.